Process Customer Service

If you work in customer service, you already know how useful an organized process can be. When you know that all requests are standardized, organized on the same platform, assigned to the right professional and visually easy to find, everything becomes simpler.

What does your company gain from this process?

  • Centralization of requests;

    Centralization of requests;

  • Fast response times;

    Fast response times;

  • Increased customer satisfaction;

    Increased customer satisfaction;

  • Enables continuous improvement;

    Enables continuous improvement;

  • Automated assignment of managers;

    Automated assignment of managers;

  • Reduced possibility of errors;

    Reduced possibility of errors;

  • Easy management and visualization of demands;

    Easy management and visualization of demands;

  • Avoids loss of information;

    Avoids loss of information;

  • Optimization of activities;

    Optimization of activities;

  • Standardization of tasks;

    Standardization of tasks;

  • Increased productivity;

    Increased productivity;

  • Cost reduction.

    Cost reduction.

Join the Hzhockets customer list

How to work with this process?

It's that simple! On a main form, the applicant will fill in the details of the request.
After submitting it to the process, the system will identify which area it will be forwarded to.

The area will immediately receive the request and take the necessary action or may reassign it to another area if the requester has made a mistake.

The request can be finalized and a notification sent to the requester with the result of the service, or it can escalate to higher levels.

Do you want to automate your processes with agility?

Use the free, ready-made templates we’ve provided for you or create your own flows in BPM

Learn about other processes

Customer service
Purchase orders
Contract management
Payment authorization
Reimbursing expenses
Contract management

The Hzhockets platform is present in more than 50 countries

Our figures show the satisfaction of our customers and because of them we have further improved the Hzhockets platform to guarantee and develop solutions as products for various segments.
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