Process Customer Service
![](https://hzhockets.com/wp-content/uploads/2023/09/bpm.png)
![This model uses two options, one to advance funds for future use and the other to reimburse funds already used. <encoded_tag_open /> <br<encoded_tag_closed />In a form with expense detail fields, the employee adds the necessary information and attaches the relevant documents.](https://www.sosdireito.net/assets/images/processes/expensesRefund/icons/01.png)
This model uses two options, one to advance resources for future use and the other to reimburse resources already used.
In a form with fields detailing the expenses, the employee adds the necessary information and attaches the relevant documents.
![The request is forwarded to the department manager who authorizes the reimbursement or advance or not.<encoded_tag_open />br<encoded_tag_closed />Any additional approval may be required, in which case the manager submits it to the person in charge, if he deems it necessary. This can be submitted automatically if the business rule is changed to escalate based on value, or type of reimbursement, for example; but for this model we use the option where the area manager himself decides whether or not it is necessary to submit it to a superior.](https://www.sosdireito.net/assets/images/processes/expensesRefund/icons/02.png)
The request is forwarded to the department manager who authorizes the reimbursement or advance or not.
Additional approval may be required, in which case the manager submits it to the superior if he deems it necessary. This can be submitted automatically if the business rule is changed to scale based on value or type of reimbursement, for example; but for this model we used the option where the area manager himself decides whether or not it is necessary to submit it to a superior.
![Once the reimbursement or advance has been approved, it is forwarded to HR for acknowledgement and at the same time to the finance department so that it can make the payment on the set date<encoded_tag_open />br<encoded_tag_closed /><encoded_tag_open />br<encoded_tag_closed />Once the payment has been made, the finance department attaches the receipt and the system sends an e-mail to the requester informing them that the reimbursement has been made.](https://www.sosdireito.net/assets/images/processes/expensesRefund/icons/04.png)
Once the refund or advance has been approved, it is forwarded to HR for acknowledgement and at the same time to the finance department so that it can make the payment on the set date
Once the payment has been made, the finance department attaches the receipt and the system sends an e-mail to the requester informing them that the refund has been made.
![If the refund is not approved, the flow is closed and the applicant is notified by e-mail stating the reasons for the refusal, or if there is a partial refusal, the applicant will also receive an e-mail stating the reasons for the partial refusal and an e-mail when the payment is made.](https://www.sosdireito.net/assets/images/processes/expensesRefund/icons/05.png)
If the refund is not approved, the flow is closed and the applicant is notified by e-mail stating the reasons for the refusal, or if there is a partial refusal, the applicant will also receive an e-mail stating the reasons for the partial refusal and an e-mail when the payment is made.
![At any time you can consult all the requests in progress, generate reports on how many reimbursements have been made in a period, or for a particular employee, among other possible filters.](https://www.sosdireito.net/assets/images/processes/expensesRefund/icons/06.png)
At any time you can consult all the requests in progress, generate reports on how many reimbursements have been made in a period, or for a particular employee, among other possible filters.
Export operation details to Excel and work with the data in your own way.
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Learn about other processes
![](https://hzhockets.com/wp-content/uploads/2023/08/icons8-suporte-on-line-96.png)
Customer service
![](https://hzhockets.com/wp-content/uploads/2023/08/icons8-fast-cart-96.png)
Purchase orders
![](https://hzhockets.com/wp-content/uploads/2023/08/icons8-contract-96.png)
Contract management
![](https://hzhockets.com/wp-content/uploads/2023/08/icons8-pagamento-50.png)
Payment authorization
![](https://hzhockets.com/wp-content/uploads/2023/08/icons8-pagamento-96.png)
Reimbursing expenses
![](https://hzhockets.com/wp-content/uploads/2023/08/icons8-recrutamento-96.png)
Contract management
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